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“Templine has always been supportive of innovation and has played a vital role in the success of our company.” Dipak, warehouse manager


Case studies

An evolving service

Templine has been supplying flexible workers to a leading manufacturer of car seats, window regulators and latches since 2004. During this time, the automotive industry has experienced highs and lows, requiring a flexible approach to site coverage, recruitment strategies, section criteria and infrastructure, to ensure successful year-on-year delivery of services. Templine’s approach to recruitment has evolved to meet these changing business demands, enabling optimum staffing levels to be maintained.

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Increasing business efficiencies

A leading retailer awarded a contract to Templine in preference to two incumbent agencies. Over a three-month period, Templine’s National Implementation Team oversaw the TUPE process, implemented Templine processes and recruited an on-site management team. In addition to ensuring correct supply levels, Templine implemented welfare strategies to help with staff retention. Templine also engaged a performance specialist to increase efficiencies for the business, optimising the number of operatives required at any given time.

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Incentivising staff

A leading logistics and supply chain operator awarded a start-up contract to Templine on a sole supply basis in 2007, which the company has retained ever since. During this time, new systems have been introduced to manage flexible workers’ hours and performance, including the implementation of a grading system that ensures five shifts per week – and first refusal for overtime – is offered to the best-performing operatives. This incentive motivates staff to increase their performance.

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Improving productivity and driving down headcount

Templine was invited onto a customer site to generate competition with two longstanding suppliers. Templine succeeded in increasing productivity, enabling a reduction in staffing levels and increased cost savings, and is now the main supplier of temporary employees to this site.

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Quick change in contract requirements

A key retailer and wholesaler went into administration. This affected Templine’s client, a music, video and games retailer, as the company’s subsidiary business was their main supplier of goods to other stores. Templine helped bring the work in house, managing the additional workload for the client. All KPI deadlines were met, avoiding any financial penalties, without the need for second tier suppliers. The contract was retained for a further 12 months, and the client engaged Templine as its sole on-site supplier for the duration.

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Taking over from another agency

Templine worked in partnership with its client to predict any potential problems prior to negotiations with the exiting supplier. The client wanted to retain many of the existing temporary staff, who were interviewed, assessed and referenced by Templine. After negotiation, the existing supplier received an extended notice period and a goodwill payment for their co-operation, maintaining good local relations and the excellent reputation of our client, and ensuring risk-free, seamless transfer to Templine. Seven years on, Templine remains the sole supplier of temporary staff for this site.

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